FAQ
Find answers to common questions
Orders are typically delivered within 2–5 working days after dispatch, depending on your location.
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery in real time.
To request a return or refund, you must provide a valid proof of purchase along with an unboxing video of the product. Requests must be made within 48 hours of delivery.
Yes, orders can be cancelled before they are dispatched. Once shipped, cancellations are not possible.
If you receive a damaged or wrong item, contact us within 48 hours with proof and an unboxing video. We will arrange a replacement or refund.
You can reach us via email at wionex25@gmail.com or call us at +91 7022589184 for any support or inquiries.