Return & Refund Policy

To be eligible for a return, customers must provide:

• A valid proof of purchase (order confirmation or receipt)
• A clear unboxing video of the product as received

Requests without proper proof and video evidence may not be considered.

Customers must contact us within 48 hours of receiving the product to initiate a return or refund request. All requests should be submitted via our official contact channels with the required proof.

• The product must be unused, unwashed, and in its original condition
• All original tags, packaging, and accessories must be intact
• Items that show signs of wear or damage caused after delivery will not be eligible

Once the return request is reviewed and approved:

• The product must be returned to us as instructed
• After successful inspection, the refund will be processed within 5–7 business days
• Refunds will be issued to the original method of payment

Certain items may not be eligible for return due to hygiene or limited-edition policies. These will be clearly mentioned on the product page.

If you receive a damaged, defective, or incorrect item, please contact us immediately with proof and unboxing video. We will ensure a resolution through replacement or refund.